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Empower local commerce
change with MERCAPP
Transform traditional businesses into successful digital stores. As a MERCAPP delegate, you will bridge traditional commerce with the digital future.
Join and Grow with the central team
The platform transforming local commerce
MERCAPP is more than a technology platform. We are the bridge between commercial tradition and digital innovation, creating growth opportunities for everyone.
Our Mission
Digitize local commerce to create more prosperous and connected communities.
SaaS Model
Scalable technology with recurring income and sustainable growth for everyone.
Your Role as a Delegate
You will be the facilitator of digital transformation in your geographic area.
Your Role as a Delegate MERCAPP
Discover everything you need to become a successful delegate
What does it mean to be a MERCAPP delegate?
Being the local representative of an innovative platform that transforms traditional businesses into successful digital stores.
- Trusted technology advisor
- Digital transformation facilitator
- Strategic partner for local commerce
Key skills for success
You do not need to be a technology expert. These are the skills that really matter:
Your day-to-day as a Delegate
Customer contact
Personalized follow-up and resolving queries
Metrics analysis
Review of KPIs and optimization of results
Local prospecting
Identification of new potential clients
Weekly reports
Detailed analysis of progress and results
Continuous training
Webinars and specialized training sessions
Team meetings
Coordination and best practices
Goal review
Evaluation of targets and strategic planning
Financial closing
Invoicing and calculation of commissions
Strategic planning
Strategies and goals for the next period
Frequently Asked Questions
We answer the most common questions from our delegates
How can I improve a store that is not generating sales?
It is not just about creating the store, but about supporting the merchant. Review with them what can be improved: images, promotions, broadcast on social media and WhatsApp. Often, small improvements in communication generate a big change in sales.
What specific tactics work best to retain a merchant long-term?
The most effective tactics are: 1. Proactive support: not waiting for a problem to arise, but anticipating with suggestions. 2. Demonstrating value with data: sharing traffic or sales metrics, and suggesting concrete adjustments. 3. Comprehensive support: being their guide on basic digitization and marketing topics. 4. Constant updates: keeping them informed about improvements and new features in Mercapp.
How do I help a client who feels frustrated because they "do not see results"?
More than providing quick solutions, the client needs to feel that they are not alone. I listen to their concerns, show them simple improvements they can apply immediately, and support them with a realistic plan. That close guidance usually transforms frustration into motivation.
What do I do if technical problems arise with the Mercapp platform?
First I confirm the problem, check the knowledge base, and if I do not find a solution, I escalate it to Mercapp Central support with all the necessary information. Meanwhile, I keep the merchant informed
How do I handle competition from other platforms or digital solutions?
Instead of speaking ill of the competition, focus on showing that Mercapp is simpler, more affordable, and closer to the merchant. Many businesses try large platforms and end up feeling alone or lost. That is our advantage: Mercapp offers an easy-to-use solution and, above all, a personalized support that no massive platform provides.
What is the process if a merchant wants to cancel their subscription?
First I listen to the real reason for the cancellation. If possible, I offer alternatives to solve their problem. If the decision is final, I apply the cancellation procedure from Mercapp Central and thank them for the trust they had in the platform. Although canceling can be part of a merchant’s journey, leaving them with a good final experience is key: if they leave with a positive impression, there is always the possibility that they will return in the future.
Contact
We are here to support your growth as a MERCAPP Delegate